Contact us by post, phone, email, or in person.
Find out how to contact us and where to find us.
Visit us
Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson.
Please note the change in opening hours for our Customer Service Centre. 24/7 phone service always available.
| Monday, Wednesday, Thursday, Friday | 8.30am to 5.00pm |
| Tuesday | 9.00am to 5.00pm |
Phone us
The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days).
The following facilities' normal working hours are Mon – Fri 8.30am – 5pm
| Facility or service | Phone number |
|---|---|
| Public Libraries (All) | +64 3 546 8100 |
| Rubbish Collection (CanPlan) | +64 3 547 0642 |
| Transfer Station | +64 3 548 5760 |
| Recycling Station | +64 3 545 9176 |
| Riverside Pool | +64 3 546 3221 |
| Nayland Park Swimming Complex | +64 3 547 0292 |
| Founders Heritage Park | +64 3 548 2649 |
| Broadgreen House | +64 3 547 0403 |
| Natureland | +64 3 548 6166 |
| Fire permits (outside fires) | +64 3 544 2441 |
Visit our Holiday Hours page for open times during statutory holidays.
Email us
Find out more about how to provide feedback or email enquiry@ncc.govt.nz.
Email the Mayor and councillors
If you'd like to reach out to the Mayor and councillors collectively, please email them at councillors@ncc.govt.nz.
Write to us
Written correspondence to the Council should be addressed to the Chief Executive and can be posted, faxed, or emailed.
PO Box 645
Nelson 7040
New Zealand
Media queries
If you are a member of the media, you can contact the Communications team, call +64 3 546 0200, or email media@ncc.govt.nz
Privacy and Official Information requests
Please review our Privacy and Official Information Requests section for information on how to make a request, or email LGOIMA@ncc.govt.nz
Reporting Alleged Fraud
Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.
Visit our office
Street address
Civic House, 110 Trafalgar Street, Nelson
Our opening hours are:
Monday, Wednesday, Thursday and Friday 8.30am to 5.00pm, Tuesday 9.00am to 5.00pm.